PAYMENT

Baffineri.com offers 2 methods of payments: Cash on Delivery and Credit Card

  • ‘’Visa and Master Card in AED will be accepted for payment’’
  • ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’
  • ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
  • ‘’User is responsible for maintaining the confidentiality of his account’’

Most credit cards have a two-factor authentication process. After filling out the credit card information and confirming the payment, you will be directed to a page prompting you for a pin or a password. This additional security step is issued and controlled by your bank.

EXCHANGE AND REFUND

Our return policy is valid if you are not completely satisfied with any product due to (a) defects in design, materials, and workmanship, (b) unsatisfactory quality or fit for the purposes for which they are intended, or (c) the products were past their expiry date after the goods were delivered.

We are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened and unused condition.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Please email us on customerservice@baffineri.com requesting an exchange or refund and we will get in touch with you.

CANCELLATION

You can cancel your order/item only before it enters the shipping phase. No right to cancel an order/item will be granted if the shipment has entered the shipping phase. (Usually 6 to 12 hours from the order time)

To cancel an item/order send an email to customerservice@baffineri.com with your order reference number

DELIVERY

UAE Delivery Times and Costs

Free delivery across the UAE on orders above 150 AED. A delivery charge of 20 AED is applied to orders below 150 AED.